Privacy Policy

Odin Security Services Inc. (“Odin Security,” “we,” “us,” or “our”) is committed to protecting personal information and handling it responsibly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our security services, website, client relationships, employment applications, incident reporting, body-worn camera use, and related business operations.

This policy applies to personal information involving clients, residents, tenants, visitors, contractors, employees, applicants, website users, and other individuals who interact with Odin Security.

1. Personal Information We May Collect

Depending on the circumstances, Odin Security may collect personal information such as:

• Name, phone number, email address, and mailing address.
• Client, resident, tenant, visitor, contractor, or employee contact information.
• Company, property, site, or building affiliation.
• Information provided through website forms, email, phone calls, text messages, or other communications.
• Employment application information, resumes, certifications, licensing information, availability, references, and work history.
• Incident report information, including names, descriptions, witness information, statements, photos, dates, times, and locations.
• Security-related observations involving access control, trespassing, disturbances, threats, property damage, theft, emergencies, or safety concerns.
• CCTV reference information where relevant to a security incident.
• Body-worn camera footage where used at a site.
• Patrol records, access logs, shift reports, and security activity logs.
• Billing, invoicing, contract, and payment-related information.
• Website usage information, such as IP address, browser type, device information, pages visited, referral source, and analytics data.

We only collect personal information that is reasonably necessary for our business, security, legal, employment, safety, or service-related purposes.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Contact us through our website.
• Request a quote or security service.
• Communicate with our staff.
• Apply for employment.
• Provide information during an incident, complaint, or security response.
• Attend a property or site where Odin Security provides services.
• Interact with Odin Security personnel, including during access control, patrol, emergency response, or security-related incidents.

We may also collect information from clients, property managers, residents, tenants, witnesses, contractors, emergency responders, law enforcement, insurers, legal counsel, publicly available sources, or other parties where permitted or required by law.

3. Purposes for Collection, Use, and Disclosure

Odin Security may collect, use, and disclose personal information for purposes including:

• Providing security, patrol, concierge, access control, and related services.
• Responding to incidents, complaints, emergencies, safety concerns, and service requests.
• Preparing daily reports, incident reports, patrol logs, and security records.
• Supporting resident, tenant, visitor, contractor, client, staff, and public safety.
• Preventing, detecting, documenting, or responding to trespassing, unauthorized access, theft, vandalism, threats, violence, property damage, or other security concerns.
• Communicating with clients, property managers, residents, tenants, contractors, emergency responders, and other relevant parties.
• Managing client contracts, scheduling, staffing, billing, and service delivery.
• Reviewing service quality, staff performance, complaints, and training needs.
• Recruiting, hiring, onboarding, scheduling, supervising, and managing employees or contractors.
• Meeting licensing, insurance, legal, regulatory, employment, tax, and accounting obligations.
• Protecting Odin Security, our clients, staff, residents, tenants, visitors, contractors, and the public.
• Responding to lawful requests from police, fire, EMS, courts, tribunals, regulators, insurers, legal counsel, or government authorities.
• Operating, maintaining, improving, and securing our website and business systems.

We do not sell personal information.

4. Body-Worn Cameras and Security Footage

Odin Security personnel may use body-worn cameras at certain sites during security-related incidents or interactions.

Body-worn cameras may be used for:

• Safety and de-escalation.
• Incident documentation.
• Accountability.
• Complaint review.
• Evidence preservation.
• Police, emergency, legal, insurance, or regulatory purposes.

Body-worn cameras are not intended for general monitoring of residents’ private lives, entertainment, or unnecessary surveillance.

Where safe and practical, staff may advise individuals that recording is taking place.

For more information, please review our separate Body-Worn Camera Notice.

5. Website Information and Cookies

Our website may collect limited technical information, such as IP address, device type, browser type, pages visited, referring website, and general usage information.

We may use cookies or similar technologies to:

• Operate the website.
• Improve website performance.
• Understand visitor traffic.
• Maintain website security.
• Improve user experience.
• Support advertising or analytics, if enabled.

You can adjust your browser settings to block or delete cookies, but some website features may not work properly.

If we use third-party analytics, advertising pixels, embedded forms, or scheduling tools, those providers may process information according to their own privacy practices.

6. Employment Applicants and Staff

If you apply to work with Odin Security, we may collect information such as your name, contact information, resume, work history, references, certifications, security licence information, availability, training records, background-check-related information where permitted, and communications with us.

We use this information to assess applications, verify qualifications, schedule interviews, onboard staff, manage employment or contractor relationships, meet legal obligations, and maintain operational records.

Employee and contractor personal information may also be used for scheduling, payroll, performance management, training, discipline, incident review, licensing compliance, workplace safety, and business administration.

7. Disclosure of Personal Information

Odin Security may disclose personal information where reasonably necessary or legally permitted, including to:

• Clients and property managers.
• Emergency services, including police, fire, and EMS.
• Legal counsel.
• Insurance providers and adjusters.
• Regulators, licensing bodies, courts, tribunals, or government authorities.
• Payroll, accounting, scheduling, reporting, software, cloud storage, IT, and other service providers.
• Contractors or subcontractors assisting with service delivery.
• Individuals involved in an incident, where disclosure is appropriate and legally permitted.
• Other parties with consent or where required or permitted by law.

We limit disclosures to what is reasonable and necessary in the circumstances.

8. Service Providers and Storage

Odin Security may use third-party service providers for functions such as:

• Email and communications.
• Scheduling and workforce management.
• Report writing and incident management.
• Body-camera storage or evidence management.
• File storage and cloud services.
• Website hosting and analytics.
• Payroll, accounting, and invoicing.
• IT support and cybersecurity.

Some service providers may store or process information outside Alberta or outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is stored or processed.

We take reasonable steps to ensure service providers protect personal information appropriately.

9. Consent

By interacting with Odin Security, requesting services, using our website, applying for work, attending a site where we provide security services, or providing personal information to us, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, unless another legal authority applies.

In some circumstances, Odin Security may collect, use, or disclose personal information without consent where permitted or required by law, including for safety, investigation, legal, emergency, employment, insurance, or regulatory purposes.

You may withdraw consent where consent is the legal basis for processing, subject to legal, contractual, security, and operational limitations.

10. Safeguards

Odin Security uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, copying, modification, loss, theft, and destruction.

Safeguards may include:

• Restricted access to files and systems.
• Password-protected systems.
• Role-based access where available.
• Secure storage of reports and footage.
• Staff training and confidentiality expectations.
• Limits on downloading, sharing, or copying records.
• Use of approved business systems.
• Incident response procedures for suspected privacy breaches.

No system is completely secure, but we take reasonable steps to protect the information in our custody or control.

11. Retention

Odin Security retains personal information only as long as reasonably necessary for the purposes for which it was collected, or as required for legal, employment, insurance, tax, regulatory, operational, investigation, or client-service purposes.

Retention periods may vary depending on the type of record. Examples:

• General inquiries may be kept for a limited business period.
• Client contract and billing records may be retained for business, tax, and legal purposes.
• Incident reports may be retained longer where they relate to safety, insurance, legal, employment, police, or regulatory matters.
• Body-worn camera footage may be retained according to Odin Security’s body-camera retention procedures and may be kept longer if connected to an incident, complaint, investigation, legal matter, insurance matter, or police matter.

When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it according to our retention practices.

12. Access and Correction Requests

You may request access to personal information that Odin Security holds about you, subject to legal exceptions. You may also request correction of personal information if you believe it is inaccurate or incomplete.

To help us respond, please provide:

• Your full name.
• Contact information.
• The site, date, time, and nature of the interaction or incident.
• A description of the information you are requesting.
• Proof of identity, if requested.

We may refuse, limit, or redact access where permitted or required by law, including where disclosure would reveal another person’s personal information, affect safety or security, interfere with an investigation, disclose confidential business information, breach legal privilege, or violate a legal restriction.

13. Privacy Breaches

If Odin Security becomes aware of a suspected privacy breach involving personal information, we will take reasonable steps to contain, assess, investigate, document, and respond to the breach.

Where required or appropriate, we may notify affected individuals, clients, regulators, law enforcement, insurers, or other relevant parties.

14. Children and Minors

Odin Security does not knowingly collect personal information from children through our website for marketing purposes.

However, security records, incident reports, CCTV references, or body-worn camera footage may incidentally include minors where necessary for safety, security, emergency response, reporting, or legal purposes. Information involving minors will be handled with additional care.

15. Links to Other Websites

Our website may contain links to third-party websites. Odin Security is not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policies of any external websites you visit.

16. Changes to This Privacy Policy

Odin Security may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website or services after changes are posted means the updated policy applies going forward.

17. Contact Us

Questions, concerns, access requests, correction requests, or privacy complaints may be directed to:

Please include enough detail for us to understand and respond to your request.